Return and Refund Policy
Your satisfaction is our main priority at Deal Centrals LLC. We provide a 30-day return policy with no restocking fees, ensuring a risk-free shopping experience for all your pet accessory needs.
1. Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read alongside our Privacy Policy and Shipping Policy. By purchasing from Deal Centrals LLC, you agree to the terms outlined in this policy.
2. Return Eligibility
2.1 30-Day Return Window
You may return most items purchased from Deal Centrals LLC within 30 days of delivery for a full refund. The 30-day period begins on the day you receive your item, as confirmed by our shipping carrier.
2.2 Condition of Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original packaging
- Free from damage, excessive wear, or signs of use
- Complete with all accessories, parts, and documentation
2.3 Non-Returnable Items
Certain items cannot be returned due to hygiene and safety reasons, such as chew toys, grooming tools, and specific pet hygiene products. Used items or those showing signs of use are not eligible for return. For more details on non-returnable items, please see our Refund FAQ.
3. Return Process
3.1 Initiating a Return
To begin your return:
- Log into your Deal Centrals LLC account.
- Go to your order history and select the item you wish to return.
- Follow the prompts to generate a return label.
If you’re unable to access your account, please visit our Contact Us page for assistance.
3.2 Packaging Your Return
Use the original packaging whenever possible. If unavailable, use a sturdy box with adequate padding. Include all accessories, manuals, and parts, and attach the provided return label to the outside of the package.
3.3 Shipping Your Return
Drop off your package at any USPS, FedEx, or UPS location, depending on the return label provided. Please refer to our Shipping Policy for more information.
3.4 Return Shipping Costs
We cover all return shipping costs for items that are undamaged and in original condition. If we made an error with your order (e.g., wrong item sent), we’ll also cover the return shipping cost.
4. Refunds
4.1 Refund Process
After we receive and inspect your return, we’ll process your refund. You’ll receive an email notification once your refund is processed. Refunds are issued to the original payment method used for purchase.
4.2 Refund Timeframe
Most refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days to reflect in your account.
4.3 Full Refunds
Eligible returns within the 30-day window qualify for a full refund. We do not charge restocking fees.
4.4 Partial Refunds
A partial refund may be issued if the item shows signs of use, damage beyond normal inspection, or if parts are missing. For more details, see our Refund FAQ.
5. Exchanges
If you need a different size, color, or model of an item, return the original item following the instructions above, then place a new order for the desired item on our website.
6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged, contact us within 48 hours of delivery. We’ll arrange for a return and replacement at no additional cost.
6.2 Defective Items
If an item proves defective within the 30-day return window, contact our customer service team. We’ll provide a prepaid return label and offer a replacement or a full refund.
7. Warranty Information
Items malfunctioning after the 30-day return period are covered by a limited warranty of 30 days from the date of purchase. This warranty covers manufacturing defects but excludes damage caused by misuse, abuse, or normal wear.
8. Late or Missing Refunds
If you haven’t received your refund within 2 weeks of our confirmation email, check with your bank or credit card company. If you still haven’t received it, please contact us at support@dealcentrals.com.
9. Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return. The gift giver will not be notified.
10. Exceptions and Special Circumstances
10.1 Bulk Orders
For orders of 5 or more of the same item, contact our Customer Services Department for return instructions.
10.2 Customized Items
Customized items (e.g., personalized pet beds) may not be eligible for return unless defective. Contact us for assistance.
10.3 Promotional Items
Items received as part of a promotion or bundle may have different return conditions. Refer to the promotion’s specific terms or contact us for more details.
11. Customer Rights
This Return and Refund Policy does not affect your statutory rights.
12. Customer Service Contact
For questions about returns or refunds, contact our customer service team:
Business Name: Deal Centrals LLC
EIN: 33-1662821
Phone: +1 575-577-1100
Email: support@dealcentrals.com
Hours: Monday to Friday, 9 AM to 5 PM
Address: 101 W Marcy St, Santa Fe, NM 87501, USA
13. Policy Updates
We reserve the right to modify this policy. Any updates will be posted on this page. We encourage you to review this policy periodically. Last Updated: 10/14/2024
By using our website and purchasing products, you agree to this Return and Refund Policy. Please review our Privacy Policy for information on data usage. For terms of sale, refer to our Terms & Conditions.
Thank you for choosing Deal Centrals LLC for your pet needs. We’re committed to providing high-quality products and excellent service.
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